Welcome to the TORINCREST LLC FAQ page. Below are the most frequently asked questions from customers regarding the purchase and use of bedding. We hope this helps you get answers quickly.
- What products do you sell?
TORINCREST LLC primarily offers a variety of bedding and home textiles, including:
Pillowcases
Quilts
Bed Sheet Style
Summer Quilts
We continuously update our product range to meet different home styles and seasonal needs.
- What are the product materials?
Different products use different fabrics, commonly including:
Pure Cotton
Microfiber
Brushed Fabric
Blended Fabrics
Please refer to the product details page for specific material information.
- How do I choose my bedding size?
Please select the corresponding size according to your mattress size. Common sizes include:
Twin
Full
Queen
King
We recommend that you measure your mattress size before purchasing and refer to the size instructions on the product page.
- Can I modify my order after submission?
If your order has not yet shipped, you can contact customer service as soon as possible to request modification or cancellation.
Once the order enters the shipping process, modifications may not be possible.
- What payment methods are supported?
We support the secure payment methods displayed on the website, including:
Credit Card
Debit Card
Third-party online payment
All orders require full payment before shipment.
- Will there be automatic renewals or duplicate charges?
No.
All products at TORINCREST LLC are sold on a one-time basis and will not incur:
Automatic renewal
Recurring subscription
Duplicate charges
Mandatory membership renewal
Customers only need to pay once for the current order.
- How long will it take to ship?
Generally, orders will be processed and shipped as soon as possible after payment confirmation.
Specific delivery times may vary due to:
Regional differences
Holidays
Weather conditions
Logistics arrangements
- Can I return or exchange items?
If there are quality problems with the product or damage during transportation, please contact us promptly to apply for after-sales service.
Return and exchange requests typically require the following conditions to be met:
The product is unused.
The product is in its original packaging.
The request must be made within the specified period.
Please refer to the website’s return and exchange policy for specific details.
- How to wash and care for bedding?
We recommend washing according to the product’s care label:
Use a mild detergent.
Avoid high-temperature bleaching.
Wash light and dark colors separately.
Tumble dry on low heat or air dry naturally.
Proper care can extend the product’s lifespan.
- How to contact customer service?
If you have any questions, please contact us:
Email: najlaa@torincrest.com
Phone: 2816527647
Our customer service team will assist you as soon as possible.